Refund policy
Refund & Return Policy
Our Policy Period
You have 30 days from the date of delivery to request a return or exchange. If 30 days have passed since delivery, we unfortunately can't offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Products damaged due to misuse or normal wear and tear
- Items returned without original packaging
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at [your support email] with your order number and a photo of the item. We will offer a replacement, refund, or store credit at no additional cost to you.
How to Start a Return
Email us at [your support email] with your order number and reason for return. Once approved, we'll provide instructions for next steps. Please do not send items back without contacting us first, as international return shipping is often impractical and may not be accepted by our fulfillment partners.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or card provider may take additional time to reflect the refund.
Return Shipping Costs
Because our products ship internationally, we generally do not require you to ship items back to us for a refund on defective/damaged items — we'll typically resolve this with a replacement or refund based on photo evidence instead. If a return shipment is required in other cases, the customer is responsible for return shipping costs unless the item was defective or incorrect.
Late or Missing Refunds
If you haven't received a refund within the timeframe above, first check your bank account again, then contact your card issuer — processing times can vary. If you've done this and still haven't received your refund, contact us at [your support email].
Cancellations
Orders can be cancelled within 12 hours of purchase, before they are processed for shipment. Once an order has entered processing or shipped, it cannot be cancelled, but our standard return policy will apply on delivery.
Questions?
Contact us anytime at support@kitfor.store.